Last Month in Customer Success: 87 Support NPS, 4-hr Reply Time, 2,364 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Transitioning to Software Development

One of Unbounce’s core values is courage. We want this value to be manifested across the board, including in how our teams evolve. Very often, companies are stuck in an organizational status quo for fear of what could happen if people would start moving between teams or, even scarier, between roles. But not us! We’re convinced that if you’re awesome in one place, there’s a great chance you’ll be awesome Read More...

Publishing assets: Sequential vs Parallel

A few days ago, we quietly deployed a change that nearly doubled publishing speed for the vast majority of Unbounce pages. Our publishing process involves two main steps: Render the page, and publish it to S3 Find all the assets referenced by the page, and publish them to S3 (where they are served by Cloudfront) The second step can only be done after the first step is done, because it Read More...

The 20 Coffees Project: Kirsten Bailey

This post is the second in a series called The 20 Coffees Project. The goal of this project is to highlight the unique challenges and bright spots for leaders in the Vancouver business community (particularly startups). This installation features Kirsten Bailey, Director of Online Education Products, New Product Growth at Hootsuite. Kirsten and I met for coffee at Milano Coffee Roasters near the Hootsuite headquarters for an insightful interview about Read More...

What The Page Builder Team Learned From Our First Fire Drill

We’ve started running “product fire drills” at Unbounce to help us react better as a team when things go wrong (as they do from time to time when you build products). On July 7th, we held our first such drill and, thought it would be a great idea to share our experience and learning points. First, I’d like to go over how we planned to set this up. After each sprint Read More...

Unbounce is back at MozCon!

We’re big supporters of Moz and last year decided to get involved as a sponsor of MozCon, their annual marketing conference hosted in Seattle, WA which draws some 1,400 marketers from around the globe. Well, we had a blast so this year when Moz asked us to come back for the 2015 edition of MozCon, we jumped at the chance to get involved again. If you follow Inside or you’ve Read More...

A Story of Hunting and Hiring Uni(cro)ns: Bringing Michael Aagaard to Unbounce

I love wordplay jokes so you’re just going to have to sit back and suck up the misspelling in the title. It’s been on my mind for a while now. Despite its popularity, CRO, or Conversion Rate Optimization if you happen to be a Croatian national squinting your eyes asking WTF I’m talking about, is actually quite a fledgling discipline. Many folks – yours truly included – have been doing Read More...

The 20 Coffees Project: Tanis Jorge

Do you remember your first kindergarten craft? Was it macaroni? Papier maché? Macramé? Mine was a modified version of crochet that I’ll refer to here as faux-crochet (at least there weren’t sparkles). Despite my young age, I remember the lifecycle of that project. Ideation. Production. Anxiety. Presentation. Accomplishment. There were critical decisions to be made at every turn. Red yarn or purple? Short stitch or long? How do I even Read More...

Unbounce Acquires Rooster Engagement Tools

The first half of 2015 has proven to be pretty exciting here at Unbounce. …. With the expansion of our leadership team, the launch of the Conversion Road Trip Series and the return of the Call To Action Conference, it’s pretty much been non-stop action. But today, we’re thrilled to announce our most exciting news yet: Unbounce has acquired its first company, Rooster Engagement Tools. Our mission is to empower Read More...

Last Month in Customer Success: 83 Support NPS, 3-hr Reply Time, 2,075 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...