Last Month in Customer Success: 84 Support NPS, 3-hr Reply Time, 1,747 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Breakable Monoliths and the Law of Demeter

Keyboards are on fire: you’re cranking code for your new and awesome technology start-up. Nothing can stop you, not even this arbitrary limitation of 24 hours per day: your MVP is coming hot and heavy. You know exactly what you want to build, you even have your toolbox of choice handy, but there’s still a nagging doubt: should you build your MVP as a monolith or a set of distributed Read More...

Improving Your Startup’s Approach to Creative Project Management

If you work with a team of visual designers to get all of your creative assets looking top notch, you know that design (and creative project management) can be a bit of a doozy. Whether you have one amazing graphic designer or a team of talented folks, it’s tricky to prioritize tasks when every group in the company believes their project is the most important. And, let’s face it, startups Read More...

More Templates and Background Image Properties

Traditionally (as in the first few years of Unbounce), template development was quite the arduous process where our Creative Director and Design Director would get together and plan out every detail of the page. Layout, color scheme, and copy would be selected to suit Oli’s Conversion Centered Design principles and over a couple weeks of brainstorming and iteration, the makings of a landing page would be scrawled out on a Read More...

Call to Action Conference 2015 – We’re Back!

The Call to Action Conference (#CTAConf for short) is back for round two and is going to be bigger, better and even more action packed than last year. Get your umbrellas ready (just kidding, we’ve ordered only sunshine!) and join us from September 13th – 15th, for a conference experience you won’t forget. What to expect: We’re extending the conference to two days instead of just one. You asked for Read More...

Last Month in Customer Success: 81 Support NPS, 4 Reply Time, 1783 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

We’re Hittin’ the Road: Introducing The Unbounce Conversion Road Trip

Suitcases – check. Passports – check. One super excited Unbounce Team – double check! Why are we so excited? And why you should be too! Fun Fact #1: the Call To Action conference in September was amazing. Fun Fact #2: it was so well received we’ve decided to go on a road trip to bring you 4 awesome mini conversion conferences! Cue: The Unbounce Conversion Road Trip From June 1st Read More...

Unbounce Technology Radar (February 2015)

At Unbounce, we rely on a wide range of technologies to make the magic you enjoy every day happen. It turns out we’re also very fond of transparency. So we’ve decided to publish our very own “technology radar”.

You’d be insane not to grow your startup on AWS

…and by “insane” I mean really, truly, what-was-I-thinking-was-I-out-of-my-mind? insane, not cool insane like the awe-inspiring Tesla insane button. Now, either you’re somewhat in agreement or you’re up-in-arms and ready to engage flamethrowers and lay down scorching arguments in the comments. Either way, follow along as I weave together the financial and technical story behind why I think life on AWS is so good for startups. If you think you’ve got Read More...

Last Month in Customer Success: 81 Support NPS, 4h Reply Time, 1,646 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...