Last Month in Customer Success: 97% Customer Satisfaction, 5h Reply Time, 1,420 Tickets Solved

  About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s Read More...

Our Brand New Page Serving Platform: Speed and Features

A big part of what we do here at Unbounce is all about removing the pain of dealing with technology hassles from the daily lives of marketers.  Things should Just Work™, and as an Unbounce customer you should be delighted to discover new and wonderful capabilities that magically appear for you. Today is one of those delightful moments when we get to launch a truly significant improvement to the Unbounce Read More...

Growing an Awesome Team Culture

Someone recently asked me how we’ve built such a great culture at Unbounce. I thought about it for a minute and responded that we didn’t do anything really, all we’ve done is hire good people and stay out of their way.  We’ve never really sat down and asked “how do we make a great culture?”  You can’t create culture, but great culture “may” develop as a result of a handful deliberate actions. Let me elaborate. Read More...

24 hours in Seattle: Unbounce Meetup at Mozplex, Speakers’ Corner with Oli Gardner & Lessons Learned

Earlier this month, Ryan Engley, Oli Gardner and myself hopped into my small Dodge Neon and hit the road. Destination: Seattle, Washington. When the friendliest border guard we’ve ever encountered asked us why we were headed to Seattle, we simply replied: to hang out with a few of our customers. And that’s exactly what we did. With one quick pit-stop for cheaper, American beer we headed to the shiny, new Read More...

Last Month in Customer Success: 95% Customer Satisfaction, 5h Reply Time, 1,509 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce.  We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. February Read More...

Tech Security Talks

A few weeks ago Clayten Hamacher, a software developer from Salesforce came down to Unbounce’s office (we’re in the same building) to pitch a day-long security conference. He had a lot of great ideas, but needed a partner in crime to help execute on them. We sat down and after some initial planning, decided to scale it back to one night of talks on tech security. Chris Evans, the head Read More...

Unbounce is Expanding to Montreal!

If you haven’t heard already, the rumours are true. In March, Unbounce will be establishing a presence on the East Coast of Canada, in Montreal. We are making our first big leap into uncharted territory, expansion into another city. We’ll start there with part of our growing Marketing team, and have immediate plans to establish a Customer Success team presence there as well. Since making the decision though, I’ve been Read More...

My First Google+ Hangout On Air: Listening, Acting Human & Lessons Learned

I’ll be the first to admit it: I am not comfortable in front of the camera. I hate hearing my own voice or seeing myself on screen. But recently, an opportunity arose that I couldn’t pass up. So, last week I stepped out of my comfort zone (Oli knows what I’m talking about) to do something totally new in my role at Unbounce: I was a guest on my first Read More...

Last Month in Marketing: Pro199s +53%, Social Engagement +46% & Templates FTW

Before we dig into February performance… Some housekeeping. ‘Marketing Updates’ Update I’m switching things up a bit. From now on, I’ll be posting monthly Marketing updates (much like the Customer Success team does). Why? 2 reasons… And they’re good. It’s crazy. Since the launch of this blog, I’ve been posting weekly marketing updates (just as I was internally, before). Last week Corey dutifully stepped in for me while I was out of town. When I Read More...

Unbounce Meetup Hits the Road: First Stop Seattle!

Picture a room chock-full of your professional peers, gathered for a casual event to learn from fellow Unbounce customers, online marketers, conversion optimizers and landing page junkies. Now imagine that event was free. Cue: Where do you sign up? Righhhht here. Last month, Unbounce hosted it’s first customer event (read about it here) in Vancouver, our hometown. Now, Unbounce is hitting the road. The first stop? I’ll give you some Read More...