Call to Action Conference 2015 – We’re Back!

The Call to Action Conference (#CTAConf for short) is back for round two and is going to be bigger, better and even more action packed than last year. Get your umbrellas ready (just kidding, we’ve ordered only sunshine!) and join us from September 13th – 15th, for a conference experience you won’t forget. What to expect: We’re extending the conference to two days instead of just one. You asked for Read More...

Last Month in Customer Success: 81 Support NPS, 4 Reply Time, 1783 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

We’re Hittin’ the Road: Introducing The Unbounce Conversion Road Trip

Suitcases – check. Passports – check. One super excited Unbounce Team – double check! Why are we so excited? And why you should be too! Fun Fact #1: the Call To Action conference in September was amazing. Fun Fact #2: it was so well received we’ve decided to go on a road trip to bring you 4 awesome mini conversion conferences! Cue: The Unbounce Conversion Road Trip From June 1st Read More...

Unbounce Technology Radar (February 2015)

At Unbounce, we rely on a wide range of technologies to make the magic you enjoy every day happen. It turns out we’re also very fond of transparency. So we’ve decided to publish our very own “technology radar”.

You’d be insane not to grow your startup on AWS

…and by “insane” I mean really, truly, what-was-I-thinking-was-I-out-of-my-mind? insane, not cool insane like the awe-inspiring Tesla insane button. Now, either you’re somewhat in agreement or you’re up-in-arms and ready to engage flamethrowers and lay down scorching arguments in the comments. Either way, follow along as I weave together the financial and technical story behind why I think life on AWS is so good for startups. If you think you’ve got Read More...

Last Month in Customer Success: 81 Support NPS, 4h Reply Time, 1,646 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Unbounce’s 2014 Year In Review

One year ago today, we launched this blog. We thought it would be fitting to publish our 2014 Year In Review on Inside Unbounce to celebrate everything that we accomplished. For Unbounce, 2014 was a year of change and growth, like any fast-growing startup. We grew in customers, more than doubled our brainpower, added some awesome, much anticipated features, including mobile responsive landing pages, opened an office in Montreal & Read More...

Dash ALL the boards!

Dashboards are used pretty heavily by development, operations and product teams nowadays, but earlier this year we in Customer Success got to thinking that we could really benefit from them too. We’re very focused on customer feedback and key performance indicators – they’re how we keep track of how well we’re doing. Also, our team is growing very quickly, so we needed a better way of communicating current issues and Read More...

The 5 Resolutions Every Marketer Needs to Make in 2015

Forget your date nights with the treadmill, the commitment to kale, or bringing your soggy paper bag lunch to work everyday. These New Year’s resolutions are admirable, but if you’re anything like me, they last about ten days and then you’re back to potato chips and Kraft Dinner cheat nights. So, what should you resolve to do this year? There’s plenty of options, but at Unbounce we think you’ll agree Read More...

There’s No Excuse for Bad Customer Service

Like everyone, I’ve had my fair share of awful customer service experiences. There was that belligerent server who spilled plum sauce all over me and then had the audacity to try charging me for a refill (true story!), or the time a hotel wouldn’t cancel my booking because it hadn’t been made yet – apparently they first had to book it and then proceeded to charge a cancellation fee. What Read More...