Last Month in Customer Success: 65 Support NPS, 6h Reply Time, 1,494 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Marketing: Turning Agency Talent Into Superheroes & Our First-Ever Conference Resulted in a Record NTS Week

Inside Unbounce Marketing for September 2014 The marketing team got a hell of a lot done in September. Here’s the gist of it (and the TL;DR of this post): We launched our Smart Marketer’s Agency Kit via our Just Add Talent campaign. We participated in our first-ever Call to Action Conference in Vancouver, where we got to mingle with our customers, peers and some of the smartest CRO experts out Read More...

Faster Web App Performance, Smoother Software Deployment

TL;DR We’ve cut our web application response times in half, which means building and testing your landing pages with Unbounce is now even faster. Read on to find out exactly how we did that. The Whole Story… I’m sure at one time or another, perhaps even often, you’ve received one of those “we’re upgrading so we’ll be offline” messages from one of the software providers you use. Obviously this can Read More...

Approaches to split the Monolith

At Unbounce, we always strive to deliver great products to our customers, and at the same time we make big efforts to use techniques and approaches that solve their needs in the best way possible. Lately we have been moving our platform from a Monolithic Architecture to a Service Oriented Architecture (SOA) as we believe this will make a big difference around performance, availablity and fast releases of new features. Read More...

Last Month in Customer Success: 76 Support NPS, 5h Reply Time, 1,545 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Spam, egg, Spam, Spam, bacon and Spam

Nobody likes spam. Except the people that send it, I suppose. But I don’t like spam, and you probably don’t like spam. Any website that allows users to submit data is going to have to deal with spam at some point. Unbounce and our customers are no exception.

Just Add Talent Launches In A Big Way

Guys. Just Add Talent just launched! If you’ve been around our office lately you’ve likely heard many an Unbouncer talk about this pretty little project. Capes were a-flyin’, superhero mottos spoken and deadlines crushed. Three months in the making, we’re excited to bring agencies everywhere the Smart Marketer’s Agency Kit. What exactly is Just Add Talent? And what’s the Smart Marketer’s Agency Kit, you ask? Let me lay it down for Read More...

17 Awesome Landing Pages, 17 Call To Action Conference Winners

Three weeks ago, Cardinal Path, Wistia, Moz, and Uberflip joined forces to send 14 hardworking, enthusiastic and hopeful marketers to Unbounce’s Call To Action Conference on Friday, September 12th. The catch? They had to create and publish a landing page (in Unbounce) and tell us why they wanted to come and then tell Wistia, Moz, Cardinal Path and Uberflip how much they love them. We had a lot of submissions Read More...

The Ultimate Unbounce Guide to Vancouver

So you’re coming to Unbounce’s Call To Action Conference and you not only want to soak up all the knowledge, but you also want to see what the gorgeous city of Vancouver has to offer too? We’ve got you covered! Everyone at Unbounce has their favourite places to eat, drink, see and do. Whether you’re the type who’s looking for adventure, a relaxing patio to drink on or want to take in the Read More...

Announcing the Call To Action Conference App!

If you’ve been living under a rock for the past couple of months, then you may not have heard that Unbounce is hosting its very first conference, Call To Action Conference Friday, September 12th! How amazing is that.. I tell ya: it’s going to be filled with actionable content, engaging speakers, tons of cool swag/games/prizes, delicious food and a killer after party. The cherry on top? We now have a Read More...