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All posts tagged tickets

The 10 Commandments of Call To Action Conference 2016

Call To Action Conference is coming. For a lot of Unbouncers, CTA Conf is one of the most anticipated events of the year, and with good reason. We’ve gathered 20-cream-of-the-crop speakers to cover a range of digital marketing topics, set up pre-conference workshops to directly educate our awesome customers, and of course, have a healthy range of after-parties as well! The conference has been steadily growing since it started, with Read More...

Last Month in Customer Success: 86 Support NPS, 4-hr Reply Time, 2,284 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 83 Support NPS, 3-hr Reply Time, 2,075 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 84 Support NPS, 4-hr Reply Time, 2,179Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 81 Support NPS, 4-hr Reply Time, 2,244 Tickets Solved

  About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s Read More...

Bridging the Gap between Customers and Developers

A lot of people have asked me to put pen to paper and illuminate how we keep the communication flow between our developers and the intrepid Customer Success (CS) team vibrant and healthy. When the team was smaller the flow was easy, if there was a problem that needed a developer you’d either shout across the room, or assign it in Zendesk (the support ticket tracking service we use) and the developer Read More...