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All posts tagged support

Of Montreal: The Case for Satellite Offices

When Unbounce launched a Montreal office in the spring of 2014, it was a big deal. Georgiana, our long-time Director of Marketing, announced she’d be moving back to her hometown to lead the troops. Oli, our globetrotting frontman, would also base himself out east to help spread the Unbounce culture to La Belle Province. Rick, our trusty CEO, wrote an Inside Unbounce post explaining the decision to plant the Unbounce Read More...

Last Month in Customer Success: 87 Support NPS, 4-hr Reply Time, 2,364 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 83 Support NPS, 3-hr Reply Time, 2,075 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 84 Support NPS, 4-hr Reply Time, 2,179Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 84 Support NPS, 3-hr Reply Time, 1,747 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 81 Support NPS, 4 Reply Time, 1783 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 81 Support NPS, 4h Reply Time, 1,646 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Unbounce’s (formerly Internal) Customer Success Newsletter

Hey, Customer Success peeps — hands up! …anyone? No? Yeah, yeah, I’m being dramatic. Yes, Customer Success is a pretty new (and growing!) field but I’ve had the chance to chat with many awesome CS folks at many cool companies and it’s always inspiring to hear what other teams are up to. But truth be told, I still feel like the black sheep. Whenever I go to conferences, sessions tend to Read More...