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All posts tagged relationships

Community Engagement at Unbounce

If you’ve been to the Unbounce HQ office in Vancouver, you may have noticed the blue and orange mural in our reception area. It’s a cleverly designed panorama of Vancouver integrating our company’s six core values. The values listed on the wall are more than colourful jargon, they guide our conduct with our customers, one another and our community. The actual making of the mural is one of the best Read More...

There’s No Excuse for Bad Customer Service

Like everyone, I’ve had my fair share of awful customer service experiences. There was that belligerent server who spilled plum sauce all over me and then had the audacity to try charging me for a refill (true story!), or the time a hotel wouldn’t cancel my booking because it hadn’t been made yet – apparently they first had to book it and then proceeded to charge a cancellation fee. What Read More...

Unbounce Meetups Are Taking Off

Unbounce meetups are geared to reach a global scale next year! We know that our customers are awesome, and we’re very excited at the prospect of you connecting with one another in your communities around the world. It’s crazy to think that it’s been almost a year since we hosted the very first Unbounce meetup in Vancouver. In case you couldn’t make it, check out the meetup recap post. Since then, Read More...

My First Google+ Hangout On Air: Listening, Acting Human & Lessons Learned

I’ll be the first to admit it: I am not comfortable in front of the camera. I hate hearing my own voice or seeing myself on screen. But recently, an opportunity arose that I couldn’t pass up. So, last week I stepped out of my comfort zone (Oli knows what I’m talking about) to do something totally new in my role at Unbounce: I was a guest on my first Read More...