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All posts tagged Engagement

Community Engagement at Unbounce

If you’ve been to the Unbounce HQ office in Vancouver, you may have noticed the blue and orange mural in our reception area. It’s a cleverly designed panorama of Vancouver integrating our company’s six core values. The values listed on the wall are more than colourful jargon, they guide our conduct with our customers, one another and our community. The actual making of the mural is one of the best Read More...

Team Unbounce at CTA Conf 2015

Unbounce’s 2015 Year in Review

Hello everyone, Happy to finally present the Unbounce annual year in review for 2015. A little late but better than never. I would say that 2015 was a real transformative year for us. We had some wins, some losses, many firsts, and lots of learning. It’s the year we started to have trouble remembering everyone’s names, when diversity at Unbounce became a discussion, when we started thinking more long term, Read More...

Last Month in Customer Success: 83 Support NPS, 3-hr Reply Time, 2,075 Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...

Last Month in Customer Success: 84 Support NPS, 4-hr Reply Time, 2,179Tickets Solved

About this post: Every month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce. We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. What’s New? Read More...