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All posts in Customer Success

Last Month in Customer Success: 95% Customer Satisfaction, 2h Reply Time, 1,348 Tickets Solved

About this post: Every Month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce.  We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. January Read More...

The Humble Beginnings of Dance Move Monday

In Customer Success, we’re always looking for ways to connect with our awesome Unbounce customers. Sometimes it can feel like we only talk with customers when they need help along the way, but importantly we aren’t only a Support team – we’re a Success team – and one of our ongoing goals is to “fungage” more of our customers. …and this is how we ended up performing Spice Girls’ Motown-inspired Read More...

Unbounce’s (formerly Internal) Customer Success Newsletter

Hey, Customer Success peeps — hands up! …anyone? No? Yeah, yeah, I’m being dramatic. Yes, Customer Success is a pretty new (and growing!) field but I’ve had the chance to chat with many awesome CS folks at many cool companies and it’s always inspiring to hear what other teams are up to. But truth be told, I still feel like the black sheep. Whenever I go to conferences, sessions tend to Read More...