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There’s No Excuse for Bad Customer Service

Like everyone, I’ve had my fair share of awful customer service experiences. There was that belligerent server who spilled plum sauce all over me and then had the audacity to try charging me for a refill (true story!), or the time a hotel wouldn’t cancel my booking because it hadn’t been made yet – apparently they first had to book it and then proceeded to charge a cancellation fee. What Read More...

Last Month in Customer Success: 95% Customer Satisfaction, 2h Reply Time, 1,348 Tickets Solved

About this post: Every Month, our Customer Success Team reports on team happenings, support stats, feature requests and customer feedback. The goal is to help our team understand our customers’ pain-points and successes. Ultimately, this post is about giving our customers a voice inside Unbounce.  We share these posts so other companies can see how we do things, maybe steal what works, and (hopefully!) tell us what they do better. January Read More...

Unbounce’s (formerly Internal) Customer Success Newsletter

Hey, Customer Success peeps — hands up! …anyone? No? Yeah, yeah, I’m being dramatic. Yes, Customer Success is a pretty new (and growing!) field but I’ve had the chance to chat with many awesome CS folks at many cool companies and it’s always inspiring to hear what other teams are up to. But truth be told, I still feel like the black sheep. Whenever I go to conferences, sessions tend to Read More...